The normal average motor Mechanic in Ghana operates from an open space garage with apprentices.
There is no administrative office for record keeping or management. The Manager is the owner who is also the head mechanic on the premises. They receive payment by cash and they do not give receipts nor do they keep record of work.
There is no procedure for accepting cars for repairs or servicing. When cars are even accepted for service there is no procedure for repairs. Prices for parts are not static as they do not stock parts.
According to Mr Sam Nelson, an auto specialist, honesty is in short supply in most mechanic workshops in the country, because clients are always in a hurry and do not want to pay what would provide a lasting solution to their problems.
“People want cheap things. They want to pay second-hand fees for first class service. It doesn’t work that way,” he said.
So with all these at the back of your mind, what should you expect of your mechanic?